WHQS23 & Tenant Engagement: a good practice framework

Online workshop

Thursday, 5^th September 2024: 10 – 12noon

This session is full - a repeat session has been arranged for 1st October - click here to book

The new The Welsh Housing Quality Standard (WHQS23) includes a clear expectation that social landlords engage with their tenants on implementation of the new standards. So, what should this look like and what approaches should landlords be taking to comply with this expectation and to reap the benefits of effective tenant engagement?

Be part of this NEW workshop session where we will share and explore our good practice framework for Tenant engagement in WHQS23, which landlords will be able to adopt and adapt to meet the needs of their organisation and its tenants.

The framework is designed to help ensure landlords are taking the right approach in putting the voice of tenants at the heart WHQS23.

As well as exploring the right approach to take, the session will support you in unpicking complex issues, include time for reflection and provide you with an opportunity to come together to explore practical ideas. Please Note: the session will focus on Tenant Engagement practice, rather than communications for tenants.

The session is designed for all those involved in delivering WHQS23:  including staff responsible for the strategy and implementation of the standards; staff leading on Tenant Engagement; Tenant Liaison Officers; and Tenants

Session Facilitator – David Lloyd

• Tenants: FREE
• Staff/Board (members organisations): £39 + VAT
• Staff/Board (non-member organisations): £99 + VAT

• This is an online webinar via Zoom
• The session will not be recorded

• All cancellations for paid events must be made by email to [email protected]  If you cancel your place less than 2 working days before the online event you will incur the full cost.
• If you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to [email protected]
• If you fail to attend a paid, online sessions, you will be charged the full cost of attendance.
• Once we have received your cancellation, we will forward you a confirmation of your cancellation.
• For our paid events please note, one paid registration may only be used by one person, and the sharing of joining links /screens is prohibited. Therefore, each person attending this event must have a separate registration.