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During the May Tenants Network we will be looking at the subject of Complaints.

Tenants Network May 2023

Thursday 18th May   11.00am – 12.30pm 

During the May Tenants Network we will be looking at the subject of Complaints.   

  • How are complaints dealt with by your Landlord? Are they seen as Opportunities or Threats? 
  • As involved tenants do you encourage other tenants to make a complaint? (If they’ve been through the proper process) 
  • Why don’t tenants complain to their Landlord?  
  • Does your landlord advertise how complaints have been dealt with? Lessons learnt, changes to procedures etc. 
Who should attend? 

Tenants who have an interest in networking, sharing good practice and hearing about Tenant Participation from other tenants in Wales.

Things to know: 
  • This is an online webinar via Zoom 
  • The session will not be recorded 
 
Please note – once you have booked using this link you will receive an email confirmation with the joining link direct from Zoom ([email protected]) The joining link does not come from a TPAS Cymru email address so you may need to check your spam/junk email boxes.   

 

Event Information

Event Title

Tenants Network May 2023

Date

Thursday 18 May 2023, 11:00 - 12:00

Booking Available Until

Wednesday 17 May 2023

Early Bird Booking Available Until

Event Type

Information and insight

Eligible for

Tenants

Speaker

Helen Williams

Venue Information

Venue Name

Online

Venue Address



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Booking Guide

1. A link to an online booking form for the online event will have been provided. Please follow the link and complete the booking form.

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Training & Events.

26 November 2024
Empowering Every Voice: Approaches for Inclusive Engagement

27 November 2024
Local Authority Network – Case Studies for good practice in Tenant Participation

28 November 2024
Staff Network - Rent setting good practice exchange

09 January 2025
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14 January 2025
Inclusive engagement – getting it right in a new world January 2025

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