Tenant Voice in Boards and Governance: have you got it right?

Thursday 24^th October 2024 – 10 – 11:45am

When tenants influence how landlords operate, we see a greater focus on core purpose and a more authentic approach to delivering frontline services.  So how can you get this right and get the assurance that the voice of tenants is at the heart of your strategic decision-making? 

Our NEW governance support event is dedicated to exploring how you can develop stronger connections between boards and tenants to support board assurance, influence strategic decision-making and to help drive a tenant focussed culture.

Be part of this exciting new session where you will hear from a range of expert speakers and find out about good practice from across the UK.

There will also be an opportunity to share practice and approaches, to explore what’s working, what’s missing and what will make a real difference to governance and your tenants.

If you’ve got this sussed already come along and share your tips. If you’re not sure you’ve got it right come along and find out more.

During this session we will focus on the following:

• Understanding the current sector and policy drivers for creating stronger connections, including regulatory expectations.
• Explore how to effectively hear the tenant voice in your boardroom
• How to include the tenant perspective in your board discussions and strategic decision making
• Examine what needs to be in place to create the right culture and relationships.

Ceri Victory-Rowe – Director, Campbell Tickell

Ceri specialises in governance and regulation and her work. As well as providing extensive support and advice to individual organisations, Ceri carries out sector-wide assignments including supporting Welsh Government to review the Regulatory Assessment Model​ for the Welsh social housing sector

Julie Butterworth, Head of Consultancy, TPAS (England)

Julie will showcase the latest findings from their collaborative shared learning programme - ‘Collaborate: Tenant Influence in boards and governance’.   The programme focussed on analysing information and sharing best practice in ensuring the tenant voice is influencing strategic decision-making and supporting good governance. It also looked at how board members can seek assurance that they are enabling tenant voices to influence services and decisions made.    

Ian Walters, Head of Regulation Strategy & Policy at Welsh Government

Ian will provide an overview of expectations around Boards hearing the tenant voice and provide an update on their review the Regulatory Assessment Model​ for the Welsh social housing sector and what this means for Boards and Tenants

This event is kindly sponsored by:

• Tenants: FREE
• Staff/Board (members organisations): £39 + VAT
• Staff/Board (non-member organisations): £89 + VAT

• This is an online webinar via Zoom
• The session will not be recorded

Book your place via this Zoom link

• All cancellations for paid events must be made by email to [email protected]  If you cancel your place less than 2 working days before the online event you will incur the full cost.
• If you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to [email protected]
• If you fail to attend a paid, online sessions, you will be charged the full cost of attendance.
• Once we have received your cancellation, we will forward you a confirmation of your cancellation.
• For our paid events please note, one paid registration may only be used by one person, and the sharing of joining links /screens is prohibited. Therefore, each person attending this event must have a separate registration.