Meeting the evolving needs of Tenants in challenging times

Webinar (with optional follow-on networking & discussion session)

Wednesday, 15^th May 2024:  10.00am – 12:15pm

The effects of a combined cost of living and housing crisis, increasing cuts to public support services and changes in wider society means social landlords need to ensure their services and organisational culture, are responding to the changing needs of all tenants.

In addition to decent healthy homes all tenants need fair and reasonable landlord services which recognise individual circumstances, especially when specific needs are present. We must remember that ‘general needs’ doesn’t always mean no needs.

So, how can social landlords across Wales rise to the challenge and meet the evolving needs of their tenants and the communities they serve?

Join us to hear from a range of expert speakers from across the UK, covering a range of different thoughts and solutions including:

• Creating the right culture and behaviours to respond effectively without stigma or marginalisation.
• Adapting services to have more ‘flex’ to focus on individual circumstances.
• Building Community Resilience
• Inclusive access to services to ensure no tenants go unsupported.

Speakers include:

Zoe Miller - Compliance and Systemic Investigations Manager. Housing Ombudsman (England) 

Sharing the key findings of their Spotlight report on attitudes, rights and respect, including how social landlords need to create human-centric policies, adapt to meet the needs of all their residents and make sure the most vulnerable residents are not left behind.

Adam Carter and Louise Baxter - Consumer Friend

Sharing thoughts and ideas on housing and ‘Consumer vulnerability’, examining situations in which a tenants may be unable to engage fairly and effectively in a landlord service and as a result, are at a particularly high risk of not receiving the support and services they need.

Liz Grieve, Head of Housing & Communities Service - Denbighshire County Council

With ongoing social and economic pressures which are going to impact tenants, and the shrinking of public sector services, is now the time for social housing providers to adopt a greater Community Resilience approach to help build sustainable and resilient communities?

Matt Dicks, Director - Chartered Institute of Housing Cymru

Matt will provide some context for Wales, including the importance of the role of the housing officer/manager, and the support which may be needed to ensure services for tenants are the best they can be.

Following the webinar there will be an optional 30 mins networking & discussion session which you can join, to share thoughts and practice with other delegates from across Wales.

• Tenants – Free
• Staff/Board Members – £39
• Non-members £89

Please note - Places are limited for this event and so you are advised to book early via this Zoom link

• All cancellations for paid events must be made by email to [email protected]  If you cancel your place less than 2 working days before the online event you will incur the full cost.
• If you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to [email protected]
• If you fail to attend a paid, online sessions, you will be charged the full cost of attendance.
• Once we have received your cancellation, we will forward you a confirmation of your cancellation.
• For our paid events please note, one paid registration may only be used by one person, and the sharing of joining links /screens is prohibited. Therefore, each person attending this event must have a separate registration.

We aim to make sure that all online events run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel an event. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled event we will give you a full refund. Should we run the event again, we will give you priority