How to minimise complaints – what your tenants REALLY want…

Tuesday, 27^th April: 10am – 12pm

Want to minimise the complaints you get?

This short, interactive course looks at 10 things landlords can do to help keep tenants/customers satisfied so that situations don’t escalate: benefiting tenants, landlord and your reputation.

The course will look at:

• Complaints – Opportunities or threats??
• What is really important to tenants?
• Communication:-

• Keeping it plain and simple
• Keeping in contact
• Holding your hands up…
• Lessons learnt…

This event is suitable for staff of social housing landlords who deal directly with tenants or are involved in handling complaints.

Please contact [email protected] for further information

Cancellation Policy – for paid online events

• All cancellations for paid events must be made by email to [email protected]  If you cancel your place less than 2 working days  before the online event you will incur the full cost.
• If you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to [email protected]
• If you fail to attend a paid, online sessions, you will be charged the full cost of attendance.
• Once we have received your cancellation, we will forward you a confirmation of your cancellation.

TPAS Cymru Right to Cancel

We aim to make sure that all online  events run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel an event. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled event we will give you a full refund. Should we run the event again, we will give you priority.