Hearing the Tenants’ Voice – Getting ‘The Right Stuff’ right - Swansea

Now is the time to review and reflect on the ‘The Right Stuff’ report’s findings and assess your organisation’s approach to tenant involvement. Is your organisation getting ‘The Right Stuff’ right?

The Regulatory Board for Wales (RBW) report ‘The Right Stuff- Hearing the Tenants Voice’ identifies key themes for social landlords to review to ensure their approach to tenant involvement is robust and delivering positive outcomes. The opportunities identified in the report will also form part of ongoing regulatory oversight. In addition, the report is useful for tenants and service users in holding their landlord to account.

In this informal ½ day workshop event we’ll explore the main themes of the report to help you identify areas your organisation needs to focus on and opportunities for your organisation including:

• Purpose & Outcomes of involvement – so what!? demonstrating the difference involvement is making?
• Organisational Culture – creating a positive culture, led from the top, built on trust and openness and ensuring the culture is aligned to a tenant involvement approach
• Listening and acting – how to do it and demonstrate you’re doing it?!
• Value for Money – does your involvement approach deliver value for money and how do you know this?

Benefits of attending for Staff, Senior Managers, Tenants and Board Members

• Get an overview of the report’s findings
• Get the latest information about the report and its implementation across the sector
• Explore the key themes of the report and what it means for your organisation
• Identify ‘next steps’ for your Board, Senior Managers, Staff and Tenants
• Network with others

Places are limited and delegates are advised to book early via the online booking system below.