Housing and the Complaints Standards Authority

Thursday, 12^th May 2022: 10.30 – 12pm

The Complaints Standards Authority (CSA) was created under the Public Services Ombudsman (Wales) 2019 Act – its aims are to drive improvement in public services.

Following last year’s hugely successful event we are offering this essential event to hear from:

Matthew Harris, Head of the CSA in Wales who will be talking about the published standards and giving an update on the implementation of these standards across Local Authorities and Housing Associations.

This event is suitable for Staff, Board Members, Local Authority Members, Tenants and Residents.

Book your place via this Zoom link: https://us02web.zoom.us/webinar/register/WN_7C1mWQ5oRXeL7AX6os8fbA

Please note – once you have booked using this link you will receive an email confirmation with the joining link direct from Zoom ([email protected]) The joining link does not come from a TPAS Cymru email address so you may need to check your spam/junk email boxes. The email with joining link also gives you the opportunity to save the details to an electronic calendar, such as Outlook

• All cancellations for paid events must be made by email to [email protected]  If you cancel your place less than 2 working days before the online event you will incur the full cost.
• If you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to [email protected]
• If you fail to attend a paid, online sessions, you will be charged the full cost of attendance.
• Once we have received your cancellation, we will forward you a confirmation of your cancellation.
• For our paid events please note, one paid registration may only be used by one person, and the sharing of joining links /screens is prohibited. Therefore, each person attending this event must have a separate registration.