Developing Trust with Tenants Summit

Thursday, 25^th January: 10.30am - 12.30pm

1. The role of trust and why it is important. 
2. Understanding the consequences of the lack of trust.
3. Key examples and strategies to develop trust.

Developing trust with tenants has never been more important than it is now. With Welsh Government's Net Zero agenda and the need to retrofit tenants’ homes to ensure they are energy efficient; we need to work to increase the confidence that tenants  have in their landlords to ensure successful outcomes. Tenants must feel that they can trust their landlords, because without trust, you have no business.

When we think about tenants and the expectation we have on them to communicate information with us, to ask for help, to let us into their homes, to retrofit their properties, (all of which are things they value), trust is absolutely central to enable effective tenant engagement.

Every year, landlords are expected to share Welsh Government STAR survey. Within the questions, tenants are asked:

• To what extent to you agree with the following statement – “I trust my social landlord”?

Putting the learning from this summit into action, will help to improve tenant satisfaction in this area.

Start the new year with trust at the forefront of your planning and sign up to our online summit here: https://us02web.zoom.us/meeting/register/tZUpf-uhqjstG9WVVYDnODIVchX6fMo9DdWo  

• Tenants: £29+VAT
• Staff (Members): £59+VAT
• Non-Members: £89+VAT

Speakers:

Chair: Elizabeth Taylor: Policy Lead at TPAS Cymru

Elizabeth has a background in Psychology. She completed two degrees in Psychology, gaining the highest grades in her university. She has worked as an assistant Clinical Psychologist and in recent years, has been delving into the research around the Psychology of trust and vulnerability and how this can improve relationships.

 Gwen Thirsk: Building Communities Trust 

Gwen’s been working in the field of youth and community development for the last 20+ years. 

Her roles have included Communities First Co-ordinator, Youth Participation Officer and working as a freelance facilitator, researcher, trainer, and project developer.  She has also worked for Save the Children, working as a trainer and co-ordinator on the FAST parent empowerment programme, and as programme officer on a youth advocacy and campaigns project.

For the last 8 years she has been working on an asset-based community development programme (Invest Local) for Building Communities Trust (BCT), supporting 3 communities in North Wales.  Invest Local is funded by the National Lottery Community Fund and is a 13-year programme with £1 million pounds for each of the 13 communities involved to spend in ways to improve where they live.

Anna Humphrey: Dwr Cymru – Welsh Water

• All cancellations for paid events must be made by email to [email protected]  If you cancel your place less than 2 working days before the online event you will incur the full cost.
• If you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to [email protected]
• If you fail to attend a paid, online sessions, you will be charged the full cost of attendance.
• Once we have received your cancellation, we will forward you a confirmation of your cancellation.
• For our paid events please note, one paid registration may only be used by one person, and the sharing of joining links /screens is prohibited. Therefore, each person attending this event must have a separate registration.

We aim to make sure that all online events run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel an event. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled event we will give you a full refund. Should we run the event again, we will give you priority