Damp & Mould Communications Training – Revised & updated!

21^st September 2023, 10:30am -12:30pm

We are re-running this event to share the latest practical damp & mould communications examples from across the UK and provide opportunities to chat to other staff from across the sector about what they are doing. This session is primarily aimed at staff across multi-discipline areas from maintenance & repairs, contact centres, communications, and tenant engagement.

It is not a technical session.

It is a mix of best practice examples, networking opportunity and opportunity to discuss specific subjects.

During the session we will look at:

1. Communicating the different types of damp, mould and condensation
2. How to communicate effective preventative communications and reassurance communications
3. How to achieve more inclusive communications or specific audiences. ie Plain language, Different Cultures
4. How people communicate with tenants re how they manage damp and mould complaints and investigations
5. What techniques have worked in prevention, communication and best practice.

This practical workshop is suitable for staff across multi-discipline areas from maintenance & repairs, contact centres, communications, and tenant engagement

Please note this is NOT a technical training session but is about communicating with tenants about damp and mould issues/concerns.

• Staff (members) - £49 + VAT
• Non-members - £79 + VAT

Book via this Zoom link: https://us02web.zoom.us/meeting/register/tZAod--rqj8oHtzgcOhs7lBA8rJhS_4whGoy

• All cancellations for paid events must be made by email to [email protected]  If you cancel your place less than 2 working days before the online event you will incur the full cost.
• If you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to [email protected]
• If you fail to attend a paid, online sessions, you will be charged the full cost of attendance.
• Once we have received your cancellation, we will forward you a confirmation of your cancellation.
• For our paid events please note, one paid registration may only be used by one person, and the sharing of joining links /screens is prohibited. Therefore, each person attending this event must have a separate registration.

We aim to make sure that all online events run as planned. However, there may be times when, due to circumstances beyond our control, we have to cancel an event. Should this be the case we will give you as much notice as possible. If you have already paid for the cancelled event we will give you a full refund. Should we run the event again, we will give you priority