Damp & Mould Communications Training – Revised and updated!

1st December 2022, 10:30am -12:30pm

Back by Popular Demand!

Join us for our repeat event of our popular training which has been revised and updated! Supporting and responding to tenants who have concerns about damp and mould is an essential area which social landlords need to get right.

This new interactive online workshop will look at how landlord staff can best deal with queries about damp, mould and condensation and explore how to give meaningful advice which supports tenants.

We will use some ‘real-life’ examples of the type of questions tenants ask and will look at options for how staff can respond to give great and supportive customer service.

• As this will be an interactive workshop you will be asked to turn your cameras on.
• Break out rooms may also be used to enable discussion and sharing of good practice

This practical workshop is suitable for front-line staff and managers who have contact with tenants and want to review and improve how they respond to their questions and complaints. Please note this is NOT a technical training session but is about communicating with tenants about damp and mould issues/concerns.

Non-members - £79 + VAT

Book via this Zoom link: https://us02web.zoom.us/meeting/register/tZ0vcO6qpjsrGtXxRzxQmLWeo0uBeO_eZ2w7

Please note – once you have booked using this link you will receive an email confirmation with the joining link direct from Zoom ([email protected]) The joining link does not come from a TPAS Cymru email address so you may need to check your spam/junk email boxes.The email with joining link also gives you the opportunity to save the details to an electronic calendar, such as Outlook

• All cancellations for paid events must be made by email to [email protected]  If you cancel your place less than 2 working days before the online event you will incur the full cost.
• If you are unable to attend, you can send a substitute delegate at no extra cost.  All substitute delegates must be notified to [email protected]
• If you fail to attend a paid, online sessions, you will be charged the full cost of attendance.
• Once we have received your cancellation, we will forward you a confirmation of your cancellation.
• For our paid events please note, one paid registration may only be used by one person, and the sharing of joining links /screens is prohibited. Therefore, each person attending this event must have a separate registration.