Consumer Vulnerability in Housing – What is it? & How can social landlords prevent it?

Thursday, 13^th June: 10.00am – 11:30am

Tenants are ‘consumers’ of a range of  services provided by their landlord, such as repairs, money advice and housing management, but can all Tenants easily access these services when they need them?

Join us for this FREE  bite-size online workshop by Consumer Friend, whose mission is to support consumers and businesses alike to ensure information, advice and education is simple and accessible to all.

The session will explore ‘consumer vulnerability’ in housing – what it is and how social landlords can assist all tenants by creating an inclusive service that supports all types of consumer vulnerability.

Workshop outline:

1. What is consumer vulnerability.
2. What are the possible causes of consumer vulnerability in housing.
3. To help you understand how you might identify and work with consumers to get the best outcome for them.
4. Practical tips of how to support consumers.
5. The opportunity to reflect on current processes.

Trainers

Louise Baxter MBE & Adam Carter

The session is suitable for staff, tenants, board members

This session is FREE and exclusively for TPAS Cymru members

Book your place via this zoom link: https://us02web.zoom.us/meeting/register/tZUpcuqhpjsqGdVJyxlaovol6uLuHCo2JQSN